Refund policy

Returns

We accept returns within 14 days after delivery.

To be eligible for a return, the item must be:
- unused
- clean
- in the same condition as received
- free from odors, stains, hair, damage, or visible signs of wear

Sauna hats and accessories that have been used in a sauna, washed, worn, damaged, or returned in an unclean condition cannot be refunded.

Return Shipping

If the customer ordered the wrong item, selected the wrong size, changed their mind, or decided the item is not suitable, the customer is responsible for return shipping costs.

Original shipping costs are non-refundable unless the return is due to our mistake.

Seller Mistakes

If we sent the wrong item, wrong color, wrong size, or wrong hat style, we will cover the return shipping cost or offer a replacement at no extra cost.

Please contact us with your order number and photos of the item received so we can review the issue and arrange the next step.

Refunds

Once we receive and inspect the returned item, we will notify you if the refund is approved.

If approved, the refund will be issued to the original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Exchanges

Exchanges are possible depending on product availability.

If the exchange is needed because the customer chose the wrong size, color, style, or item, the customer is responsible for return shipping and the shipping cost of the replacement item.

If the exchange is needed because we sent the wrong item, wrong color, wrong size, or wrong style, we will cover the shipping cost.

Custom Embroidery Items

Custom embroidered hats are made with personalized text, logo, or design. Because of this, custom embroidered items cannot be returned or refunded unless we made a mistake with the order.

If there is an issue with your custom embroidery order, please contact us with your order number and clear photos.

How to Start a Return or Exchange

To request a return or exchange, please contact us at:

contact@mysaunahut.com

Please include:
- your order number
- the reason for the return or exchange
- photos of the item, if there is a problem with the order

Items sent back without contacting us first may not be accepted.

Damaged or Incorrect Items

Please inspect your order after delivery. If you received a damaged item or an incorrect item, contact us as soon as possible with photos, and we will help resolve the issue.